Terms and Conditions

Welcome to Boho Casino, operated by Hollycorn N.V., a company incorporated under the laws of Curaçao with registration number 144359. By accessing our website, creating an account, or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with registration or gameplay.

General Terms

These Terms and Conditions constitute a legally binding agreement between you and Hollycorn N.V. We operate under license 8048/JAZ2019-015 issued by the Curaçao Gaming Control Board through Antillephone N.V. Our services are provided through our website and mobile applications, offering online casino games including slots, table games, and live dealer experiences.

We reserve the right to modify these terms at any time without prior notice. Any changes will be posted on our website and become effective immediately upon publication. Your continued use of our services after such modifications constitutes acceptance of the updated terms. It is your responsibility to review these terms regularly to stay informed of any changes.

These terms are governed by the laws of Curaçao. Any disputes arising from your use of our services shall be resolved exclusively through the appropriate courts of Curaçao or through binding arbitration as determined by our company.

Eligibility and Account Registration

You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher, to create an account and use our services. By registering, you confirm that you meet these age requirements and that all information provided is accurate and complete. We reserve the right to request proof of age and identity at any time.

Each player may maintain only one account. Creating multiple accounts is strictly prohibited and may result in closure of all accounts and forfeiture of funds. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

We do not accept players from certain restricted jurisdictions as outlined in our terms. It is your responsibility to ensure that online gambling is legal in your jurisdiction before creating an account. Players who register from restricted territories may have their accounts closed and funds confiscated.

Account Verification

Account verification is mandatory before processing withdrawals. You must provide valid identification documents including government-issued photo ID, proof of address dated within the last three months, and proof of payment method ownership. All documents must be clear, legible, and show all four corners without alteration.

The verification process typically takes 24-48 hours during business days but may extend to 72 hours for complex cases. We reserve the right to request additional documentation or conduct enhanced verification procedures for high-value transactions or suspicious activity.

Failure to provide requested verification documents within 30 days may result in account suspension and forfeiture of funds. False or fraudulent documentation will result in immediate account closure and confiscation of all balances.

Deposits and Payments

We accept various payment methods including credit cards, e-wallets, bank transfers, and cryptocurrencies. Minimum deposit amounts vary by payment method, with most requiring a minimum of A$20-A$30. All deposits are processed in real-time or near real-time, depending on the chosen method.

You may only use payment methods registered in your name. Third-party deposits are strictly prohibited and will result in funds being returned to the source and potential account closure. We reserve the right to request proof of payment method ownership before processing transactions.

Deposit limits can be set through your account settings for responsible gaming purposes. These limits become effective immediately when increased or after a 24-hour cooling-off period when decreased. We do not charge fees for deposits, though payment providers may impose their own charges.

Withdrawals and Payouts

Withdrawal limits are set at A$5,000 per day, A$10,000 per week, and A$20,000 per month for standard players. VIP players may enjoy higher limits based on their tier status. All withdrawal requests are subject to security checks and may take up to 24 hours to process.

Withdrawals can only be made to payment methods registered in your name and previously used for deposits. We reserve the right to request additional verification for large withdrawals or suspicious activity. Processing times vary by payment method, from instant for e-wallets to 5 business days for bank transfers.

Any bonuses and associated winnings are subject to wagering requirements before withdrawal. Attempts to withdraw funds without meeting these requirements will result in bonus forfeiture. We reserve the right to reverse transactions that violate our terms or applicable laws.

Bonuses and Promotions

All bonuses are subject to specific terms and conditions including wagering requirements, time limits, and game restrictions. Our standard wagering requirement is 40x the bonus amount plus any free spins winnings. Different games contribute differently toward wagering requirements, with slots typically contributing 100% and table games contributing 5%.

Bonuses must be claimed within the specified time frame and used according to the stated terms. Failure to meet wagering requirements within the time limit will result in bonus and winnings forfeiture. Only one bonus may be active at a time unless specifically stated otherwise.

We reserve the right to modify, suspend, or terminate any promotion at any time without prior notice. Bonus abuse, including but not limited to creating multiple accounts or using unfair betting strategies, will result in bonus confiscation and potential account closure.

Game Rules and Fair Play

All games are provided by licensed third-party software providers and operate using certified Random Number Generators to ensure fair and random outcomes. We do not influence game results and cannot predict or guarantee wins or losses.

Any attempt to manipulate games, exploit software vulnerabilities, or engage in fraudulent activity is strictly prohibited. This includes but is not limited to collusion, card counting systems in live games, or using automated betting software. Violations may result in winnings confiscation and account closure.

Game malfunctions void all pays and plays. In the event of a technical error, we reserve the right to void the affected game rounds and return stakes to players. Our decision regarding game disputes is final and binding.

Responsible Gaming

We are committed to promoting responsible gaming and providing tools to help players maintain control over their gambling activities. These tools include deposit limits, session time limits, cooling-off periods, and self-exclusion options ranging from 24 hours to permanent closure.

Players can set limits through their account settings, which become effective immediately when decreased or after a 24-hour period when increased. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period.

We reserve the right to close accounts or restrict access for players showing signs of problem gambling. Players seeking help with gambling addiction can contact organizations such as GamCare, Gambling Therapy, or their local gambling addiction support services.

Prohibited Activities

The following activities are strictly prohibited and may result in account closure and funds confiscation: creating multiple accounts, sharing accounts with third parties, using fraudulent documents, money laundering, bonus abuse, collusion with other players, using automated betting systems, and any attempt to manipulate our systems or games.

We employ sophisticated fraud detection systems and reserve the right to investigate suspicious activity. Players found engaging in prohibited activities will have their accounts closed, winnings confiscated, and may be reported to relevant authorities.

Any attempt to reverse engineer our software, access restricted areas of our website, or interfere with our systems is strictly prohibited and may result in legal action.

Privacy and Data Protection

We collect and process personal information in accordance with our Privacy Policy and applicable data protection laws. Your information is used to provide our services, verify your identity, process transactions, and comply with legal obligations.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your information may be shared with third-party service providers necessary for our operations, always under strict confidentiality agreements.

You have the right to access, correct, or delete your personal information subject to our legal and regulatory obligations. Requests should be made through our customer support channels.

Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, software, and audio-visual materials, is protected by copyright and other intellectual property laws. This content is owned by us or our licensors and may not be reproduced, distributed, or used without explicit permission.

Our trademarks, service marks, and trade names may not be used without our prior written consent. Any unauthorized use may result in legal action to protect our intellectual property rights.

Games provided through our platform are owned by their respective software providers and are used under license. Players may not copy, modify, or distribute any game content.

Limitation of Liability

Our services are provided on an “as is” basis without warranties of any kind. We do not guarantee uninterrupted access to our services and are not liable for any technical issues, server downtime, or connectivity problems that may affect your gaming experience.

Our liability is limited to the amount of your account balance at the time of any incident. We are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services.

We are not responsible for any losses resulting from your failure to maintain account security, unauthorized access to your account, or your violation of these terms and conditions.

Account Closure and Suspension

We reserve the right to suspend or close accounts at our discretion, particularly in cases of terms violations, suspicious activity, or legal requirements. Account closure may be temporary or permanent depending on the circumstances.

Upon account closure, any remaining balance will be returned to you after deducting any applicable fees or charges, provided the funds were obtained legitimately and all terms have been met. Bonus funds and associated winnings may be forfeited upon closure.

Players may request account closure at any time through customer support. Self-excluded players cannot reopen their accounts during the exclusion period and must wait for the specified time before requesting reactivation.

Contact Information

For any questions regarding these Terms and Conditions or our services, please contact our customer support team through live chat available 24/7 on our website or by email at [email protected]. Our multilingual support team provides assistance in English, German, Portuguese, French, Norwegian, and Arabic.

These Terms and Conditions were last updated on the date of publication and supersede all previous versions. By continuing to use our services, you acknowledge that you have read, understood, and agree to be bound by these terms.